FAQ

Export failed

Try followings tips to fix the problem:

  • If you are using preset PhotoCustomized, change resolution or aspect ratio.
  • If you are using preset Video – Customized, change resolution or aspect ratio or framerate.
  • Disable hardware encoding in app settings (only available on Android).
  • If you are using sd card export, rename the folder ReShoot 360 to ReShoot 360 old on your sd card (only available on Android).
  • Disable sd card export in app settings (only available on Android).
Exported video is jumping

If you notice some “jumps” in your exported video then you can try the following tips to fix this issue :

  • Disable hardware encoding in app settings (only available on Android).
  • Ensure that your phone battery is fully charged, you can plug your phone to ensure battery is ok.
  • Close other apps before exporting your video, do not use your phone while app is exporting the video.
I cannot select my 360° media on Android

Try the following things :

  • Ensure that you granted ReShoot 360 to access your storage, check in Android settings “Settings > Apps > ReShoot 360 > Permissions”.
  • Disable “360°” filter in the top-right menu.
  • Ensure that your 360° media is in folder “Movies” or folder “Pictures”.
  • If you plug a SD card, ensure to restart a scan to refresh the media list.

If you still cannot select your 360° media, go finding your 360° media with your camera app or with Photos albums, it depends on the 360° camera you have. Use “Share” button and select “ReShoot 360” in the horizontal list at the bottom.

I cannot select my 360° media on iOS

Try the following things :

  • Ensure that you granted ReShoot 360 to access your medias, check in iOS settings “Settings > Privacy > Photos > ReShoot 360”.
  • Disable “360°” filter in the top-right menu.

If you still cannot select your 360° media, you can copy your media directly in ReShoot 360 app folder, here are 2 solutions to do it from your iOS device or from your Mac.

Solution 1 : Copy your 360° media from your iPhone or iPad
  • Go finding your 360° media with your camera app or with Photos app.
  • Use “Share” button and select “Save to Files” (scroll down if you don’t see it).
  • Select “On My iPhone > ReShoot 360” and click “Save“.

Restart a scan and your 360° media should appear on top of the list.

Solution 2 : Copy your 360° media from your Mac
  • Connect your iOS device to your Mac with USB and open iTunes.
  • In the top-left corner, click on the phone button, select “File Sharing” in the left pane, select “ReShoot 360” in the “Apps” list.
  • Then you will see the list of “ReShoot 360 Documents”, drag and drop your 360° media here or click on the button “Add…”.
  • Once it is done, ensure to click on “Sync” button at the bottom-right corner, and then click on “Done” button.

Restart a scan and your 360° media should appear on top of the list.

My media looks twisted or messy in the editor

Only “360°” videos or photos are supported, also called “360 degree” or “spherical”.

For now, ReShoot 360 supports only the 360° format equirectangular.