FAQ

1 – I cannot select my 360° media on iOS

Try the following things :

  • Ensure that you granted ReShoot 360 to access your medias, check in iOS settings “Settings > Privacy > Photos > ReShoot 360”.
  • Disable “360°” filter in the top-right menu.

If you still cannot select your 360° media, you can copy your media directly in ReShoot 360 app folder, here are 2 solutions to do it from your iOS device or from your Mac.

Solution 1 : Copy your 360° media from your iPhone or iPad
  • Go finding your 360° media with your camera app or with Photos app.
  • Use “Share” button and select “Save to Files” (scroll down if you don’t see it).
  • Select “On My iPhone > ReShoot 360” and click “Save“.

Restart a scan and your 360° media should appear on top of the list.

Solution 2 : Copy your 360° media from your Mac
  • Connect your iOS device to your Mac with USB and open iTunes.
  • In the top-left corner, click on the phone button, select “File Sharing” in the left pane, select “ReShoot 360” in the “Apps” list.
  • Then you will see the list of “ReShoot 360 Documents”, drag and drop your 360° media here or click on the button “Add…”.
  • Once it is done, ensure to click on “Sync” button at the bottom-right corner, and then click on “Done” button.

Restart a scan and your 360° media should appear on top of the list.

2 – I cannot select my 360° media on Android

Try the following things :

  • Ensure that you granted ReShoot 360 to access your storage, check in Android settings “Settings > Apps > ReShoot 360 > Permissions”.
  • Disable “360°” filter in the top-right menu.
  • Ensure that your 360° media is in folder “Movies” or folder “Pictures”.
  • If you plug a SD card, ensure to restart a scan to refresh the media list.

If you still cannot select your 360° media, go finding your 360° media with your camera app or with Photos albums, it depends on the 360° camera you have. Use “Share” button and select “ReShoot 360” in the horizontal list at the bottom.

3 – My media looks twisted or messy in the editor

Only “360°” videos or photos are supported, also called “360 degree” or “spherical”.

For now, ReShoot 360 supports only the 360° format equirectangular.